Risk-Free. Hassle-Free. Confidence Guaranteed.
We want you to feel completely confident shopping with RockHer. That’s why we offer a generous, transparent return policy — so you can fall in love with your piece without hesitation.
You have 40 days from your purchase date to return any eligible item. We’ll even cover return shipping and insurance within the U.S.
What’s Returnable:
Loose diamonds (with original grading report)
Engagement rings and fine jewelry in unworn, original condition
Items with engraving or minor customizations
One-of-a-kind designs — unless clearly marked final sale at the time of purchase
What’s Not Returnable:
Items resized, altered, or repaired (by RockHer or third parties)
Items missing original packaging, certification, or documentation
Custom designs marked final sale at checkout
Loose diamonds are eligible for return within 40 days if accompanied by their original grading certificate. Missing certificates may incur a replacement fee.
Email info@rockher.com with your order number and name
Receive a complimentary insured FedEx return label (U.S. only)
Pack the item securely and drop it off at FedEx or schedule a pickup
Refunds are issued within 5 business days of receipt and inspection
Prefer extra security? Request delivery to a nearby FedEx Office location for ID-only pickup.
RockHer is a Shopify-verified secure store. We accept all major credit cards and PayPal — both offer strong buyer protection.
One return per customer is allowed per 40-day window
After an exchange, subsequent returns incur standard shipping costs
Refunds are issued to the original payment method only
U.S. customers receive one free resizing within 60 days
