Warranty

Scope of Warranty:

Our Lifetime Warranty exclusively covers manufacturer's defects for custom-made jewelry bearing the RockHer trademarked logo. This logo serves as a testament to its authenticity as a genuine RockHer product. For pieces lacking this indicator, we must regrettably consider them unauthorized copies and cannot extend any warranty protection.

Warranty Services:

Our warranty entails repair and/or replacement, at the discretion of RockHer, for manufacturer's defects only.

Exclusions:

RockHer cannot be held responsible for product failures or non-conformance attributed to the following:

• Misuse, neglect, or abuse of the product.
• Accidental damage.
• General wear and tear that naturally occurs over time.

Any item that has been altered, repaired, or worked on by a third party other than RockHer will automatically void all warranty claims.

Expenses for Unwarranted Products:

If we determine that your product does not fall under warranty coverage, RockHer will return the item to you at your own expense. We will not honor the warranty if the product has been altered, repaired, or serviced by any entity other than RockHer, or if it is not an authentic RockHer-manufactured piece.

Warranty Claim Process:

To initiate a warranty claim, you must:

• Deliver the product to RockHer with a Valid Return Authorization ID issued by our Customer Service Team (contactable at info@rockher.com|info@rockher.com)
• Provide proof of purchase and the purchase date. Please be aware that you are responsible for insuring the product during transit and must assume the risk of loss or damage during this process.

Substitution of Discontinued Styles:

In the case of discontinued styles, RockHer reserves the right to substitute a similar style for warranty replacement. It's essential to note that we do not cover the sentimental value of the original jewelry.

We believe in transparency and aim to provide you with the best possible service. If you have any questions or require further clarification on our Lifetime Warranty, please feel free to reach out to us. Your satisfaction is our top priority, and we're here to assist you every step of the way.

For added peace of mind, we highly recommend our comprehensive **Extend Protection Plan**, which covers accidental damage, refinishing, resizing, rhodium plating, loose stones, and more from day one. Learn more about this plan and its benefits on our website.

Thank you for choosing RockHer for your jewelry needs. We appreciate your trust in us and look forward to serving you with the highest level of quality and care.

Warm regards,

RockHer Customer Service Team

Extended protection plans available for an additional fee, with the cost and term calculated at checkout.

Protect Your Precious Jewelry with Extend

We are excited to offer our comprehensive Extend Protection Plan to cover a wide range of issues including accidental damage, refinishing, resizing, rhodium plating, loose stones, and more from day one. Most common jewelry problems can be resolved through this plan, providing you with peace of mind and extensive coverage.